How can I contact Momentum Cars?
You can reach us quickly and easily at any time by phone, email or WhatsApp.
We are happy to assist you personally.
Can I request individual specifications?
With pleasure. Whether it's a special occasion, a specific handover location, or individual requirements – we review every request personally and find a suitable solution for you.
Where does the vehicle pick up?
Vehicle handover and return typically take place at our location at Hauptstrasse 20, 3250 Lyss (Bern). Upon request, and subject to availability and for an additional fee, alternative handover locations are possible, such as your home, hotel, or airport.
Is there a concierge service?
Yes. With our concierge service, we will deliver your desired vehicle directly to your desired location within Switzerland.
This makes your rental even more flexible and convenient.
How does the vehicle handover process work?
We'll take our time with you during the handover. Together, we'll discuss the vehicle at length, answer any questions, and create a condition report. This ensures everything is transparently documented, allowing you to drive off with peace of mind. The vehicle will be handed over fully fueled, clean, and in roadworthy condition.
How do I return the vehicle?
Please return the vehicle with a full tank and in proper working order. The fuel receipt must be presented upon return. If the vehicle is not returned with a full tank, a fee will be charged in addition to the cost of the missing fuel, as per our terms and conditions.
A fee of CHF 50.00 will be charged.
Will the vehicle be inspected upon return?
Yes. A condition report is also created jointly upon return. This ensures that everything remains clear and traceable for both parties.
In addition, according to the terms and conditions, Momentum Cars reserves the right to claim for any damages up to 7 working days after the return.
What happens if the item is returned late?
If your return is delayed, please let us know. This will allow us to coordinate the next steps with you as best as possible. Please note that, according to our terms and conditions, a delay of more than 30 minutes may result in an additional rental day being charged.
Are flexible handover times possible?
Yes. We will do our best to accommodate your wishes and offer flexible handover and return times by arrangement.
Who is allowed to rent a vehicle?
Um ein Fahrzeug bei Momentum Cars zu mieten, müssen Sie das 18. Lebensjahr vollendet haben und im Besitz eines gültigen Führerausweises der Kategorie B sein.
Can I share the vehicle with friends or family?
Yes, as long as all drivers are registered with us in advance and listed in the rental agreement. Additional drivers are subject to the same requirements as the renter, and an additional fee may apply. This ensures transparency and allows you to enjoy your driving experience without worry.
Are there special regulations for younger drivers?
Yes. Special insurance conditions apply for drivers under 25 years of age.
In the event of damage, the deductible is CHF 5,000 per incident (instead of CHF 4,000 for drivers aged 25 and over).
Important to know: This amount only becomes relevant in the event of an accident. We therefore recommend that young drivers take particularly careful precautions.
Driving style and are always happy to provide advice if you have any questions.
How are the vehicles insured?
All Momentum Cars vehicles come standard with fully comprehensive insurance. This means you benefit from extensive insurance coverage right from the start of your rental and can enjoy your driving experience with peace of mind.
Is there a deductible in case of damage?
Yes. In the event of damage, a contractually agreed deductible applies.
Special Momentum Cars:
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CHF 4,000 per claim
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CHF 5,000 per claim for drivers under 25 years of age
Daily Momentum Cars:
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CHF 1,000 per claim
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CHF 2,000 per claim for drivers under 25 years of age
What am I liable for as a tenant?
You are liable for damages incurred during your rental period up to the agreed deductible. Additional costs may also apply if damages are caused by improper use, gross negligence, or a breach of the rental terms.
What is not insured?
Specifically excluded from coverage are damages caused by intentional or grossly negligent conduct.
For example, in cases of unfitness to drive, serious traffic violations, or unauthorized use of the vehicle.
What rules apply in the case of fines or traffic violations?
Fines, fees and costs arising from traffic violations during the rental period are the responsibility of the renter.
An additional processing fee of CHF 100 will be charged for administrative costs.
Where am I allowed to drive the vehicle?
The use of our vehicles is generally limited to Switzerland. Trips abroad are possible in individual cases.
However, this requires prior agreement and written approval from Momentum Cars.
Are there any uses that are not permitted?
Yes. Our vehicles are intended for normal road use. Among other things, the following are not permitted:
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Participation in racing events or vehicle tests
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Subletting or commercial use (e.g. passenger transport for a fee)
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Journeys with more people than permitted or in an overloaded state
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Towing other vehicles (unless otherwise provided)
What should I be aware of when handling the vehicle?
We ask that you treat the vehicle with care and respect. This includes, in particular:
Responsible driving
Regularly check oil, water, and tire pressure during longer journeys.
Compliance with all traffic rules
Are there any rules for the interior of the vehicle?
Yes. To maintain the quality of our vehicles, the following principles apply:
Smoking is not allowed.
Eating and drinking in the vehicle is prohibited.
Pets are not allowed to be transported.
What happens if compliance is not maintained?
Violations of these rules may result in additional costs.
However, our goal is to explain all the important points to you transparently from the outset, so that your driving experience remains smooth and relaxed.
When and how will payment be made?
The rental price is paid before the rental period begins. This way everything is clear in advance and you can concentrate fully on your driving experience.
Is a security deposit required?
At Momentum Cars, rentals are generally deposit-free. Only in exceptional cases – for example, in the event of a negative prior credit check – might a deposit be required. Even in this case, we will inform you early and transparently.
When will I get my deposit back?
If a deposit has been paid, it will generally be refunded immediately after the vehicle is returned.
In individual cases, according to the terms and conditions, approval may take up to 60 days, for example if there are still open issues or clarifications to be obtained.
What happens if the item is returned early?
Should you return the vehicle earlier than planned, the agreed rental price will still apply.
Could there be additional costs?
Additional costs are only incurred in clearly defined cases, such as late return, failure to refuel, excessive soiling, damage, or traffic violations. We will discuss all relevant points with you transparently in advance.
Was muss ich bei einem Unfall oder Schaden tun?
Stay calm and ensure the safety of everyone involved. Your safety and health are our top priority. Then, immediately inform the police and have a report filed – even in the case of minor damage or damage you caused yourself.
Then contact Momentum Cars directly so we can assist you with the next steps.
Muss ich Momentum Cars immer informieren?
Yes. Please inform us as soon as possible in the event of any damage, theft, or extraordinary incident.
This way we can provide you with optimal support and coordinate everything else for you in a straightforward manner.
Was gilt bei Diebstahl oder Einbruch?
In such cases, the police must be notified immediately. Additionally, we ask that you contact us as soon as possible so that we can take the necessary steps.
Am I allowed to acknowledge claims from third parties?
No. Please do not make any admissions of debt or promises to third parties.
We will handle the rest of the process for you and provide support whenever needed.
What happens after an incident?
We will work with you to take care of the next steps. Depending on the situation, the claim will be processed through your insurance company or within the limits of your agreed deductible. Our goal is to make the process as simple and transparent as possible for you.
Can I book a vehicle with a chauffeur?
Yes. Upon request, we offer a chauffeur service for special occasions, business appointments, or relaxed transfers.
For which occasions is the chauffeur service suitable?
Our chauffeur service is suitable for:
Weddings and Events
Business trips and meetings
Airport transfers
Special occasions or exclusive trips
How does the chauffeur service work?
We plan the trip individually according to your needs.
You will be reliably picked up and comfortably transported to your destination – discreetly, punctually and stylishly.
How much does the chauffeur service cost?
The costs will be individually tailored to your request, depending on the route, duration and desired vehicle.
How can I request the chauffeur service?
Simply contact us without obligation. We will gladly prepare a personalized offer for you.
What can I give as a gift with a Momentum Cars voucher?
With our gift cards, you're not just giving a ride, but a special driving experience – full of emotion, driving pleasure and unforgettable moments.
How long is a voucher valid for?
Our vouchers are valid for 24 months. This gives you plenty of time to choose the perfect moment for your driving experience.
For which vehicles is the voucher redeemable?
The voucher can be redeemed flexibly for all available vehicles in our fleet.
Can I add a personal message?
Yes, gladly. Upon request, we can add a personal message to the voucher to make your gift even more special.
How do I receive the voucher?
You can choose to receive the voucher digitally or in high-quality packaging by post – ideal for giving as a gift.